System Support

System Support

You can easily purchase a 1, 2, or 3 year Terix Intl. support agreement with almost any piece of equipment CherryStoneIT sells. This support option is taylored to seamlessly meet manufacturer specifications and manufacturer-offered response times while beating the manufacturer support pricing. Email or call 1-714-596-0505 for support pricing on the following platforms. Equipment list, zip code and service level is needed to generate a quotation.

Ask a CherryStoneIT representative for support pricing on the following platforms.

  • Oracle / Sun Microsystems Support®
  • IBM Support®
  • HP Support®
  • Dell Support®
  • Cisco Support®
  • Brocade Support®
  • Checkpoint Support®
  • EMC Support®

The following support levels are available.(2-hour hardware-fix response times available only in major metropolitan areas)

TERiX Critical Plus: Our High Availability Support Solution Ideal for mission-critical production systems, this support option provides for on-site engineer response within 4 hours (also a 2 hour on-site option), 7 days a week, 24 hours a day (7×24) to ensure a quick recovery in case of major failure.TERiX Critical: Our Business Week High Availability Support Plan For systems service throughout the business week, this program provides Monday through Friday 24 hour support with a 4 hour response commitment. We also offer optional on-site stocking of spares to address high availability support needs.TERiX Elite: Our Standard System Support Solution This service is for systems in need of on-site support Monday through Friday during normal business hours (8a-5pm local time). This support option offers you the peace of mind that comes with knowing you can have a TERiX on-site support engineer available to your facility during the workweek. Coverage is 8x5x4 on-site within four hours, with an option for on-site spares for added convenience.TERiX Shared: Our Self-Maintenance Solution For some of the products we support, we know that some customers are sophisticated users who can perform the on-site maintenance task on their own. This program provides technical helpdesk support and training, with guaranteed replacement part delivery.

CherrystoneIT is an independent trusted supplier of computer hardware and networking equipment and is not affiliated with the manufacturers of the products it sells except as expressed otherwise. Any and all trademark rights associated with the manufacturers names and products are owned by the respective manufacturers.